直接使用Nwayacd排队机的方法及postgresql12.7编译

tags：呼叫中心排队接警中心排队 ACD 创建时间：2021-07-04 08:36:02

mod_nwayacd模块详解

简述

这些年排队机经历过好多个版本，此版本为架构的变化。

2014年时使用c++ esl outbound.

2015年golang esl outbound .

2017年golnag esl inbound

2018年c语言mod_nwayacd.

当前为mod_nwayacd，已用于各式各样的呼叫中心场景中，不论外呼还是呼入均可用。但由于之前是需要使用宁卫的cti做对接才可以，所以现在我们升级下，可以脱离宁卫fsgui/cti实现相关的能力。当然需要安装postgresql 12.7及以上的版本，建议不要使用yum，而是自己手工编译postgresql.然后需要把nwaycc.sql导入，余下那么就可以按以下方式对接啦。

加载模块

配置文件

```xml

<param name="recover-seconds" value="300"/>
<!--从记录态恢复到空闲态时间长度，默认 300秒5分钟-->
<param name="recover-auto" value="true"/>
<!--自动由模块切换记录态到空闲态-->
<param name="noanswer-to-ready" value="true"/>
<!-- 呼转不应答是否自动转为空闲态,默认为一定要座席手工-->
<param name="typing-auto" value="false"/>
<!--自动将接听的座席状态切换为记录态-->
<param name="auto-answer" value="true"/>
<!--要求座席侧由系统送过来即自动应答,sip_auto_answer及对ip话机的-->
<param name="video-codecs" value="PCMA,H264"/>
<!--送给座席的编码，含语音编码，配置是不是视频客服在数据库中use_video字段-->
<param name="debug" value="true"/>

<param name="asr-str" value="dsr $1 ab"/>
<!--当座席接通时，要调用的识别的字符串，相当于 execute_on_answer=dsr $1 ab
    ab则代表是ab两路，还可以a 或b-->
<param name="use-asr" value="false"/>
<!--当座席接通时，是否要使用asr进行识别，true为识别，false为不识别-->
<param name="local-ip" value="10.0.0.21"/>
 <!--定义每台服务器的ip，用于排队中 -->
<param name="output_sql" value="true"/>
<!--定义每台服务器的ip，用于排队中 -->

```

加载过程

```apl 2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1371 dbstring [user=postgres dbname=nwaycc password=Nway2017 host=127.0.0.1 port=5432 sslmode=disable]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1379 jn-prefix [/home/voices/prefix.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1387 jn-suffix [/home/voices/suffix.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1395 jn-0 [/home/voices/0.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1403 jn-1 [/home/voices/1.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1411 jn-2 [/home/voices/2.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1419 jn-3 [/home/voices/3.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1427 jn-4 [/home/voices/4.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1435 jn-6 [/home/voices/5.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1443 jn-6 [/home/voices/6.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1451 jn-7 [/home/voices/7.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1459 jn-8 [/home/voices/8.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1467 jn-9 [/home/voices/9.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1475 default-blacklistwav [/home/blacklist.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1483 default-agent-busy [/home/busy.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1491 default-agent-transfer [/home/bridging.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1498 default-agent-welcome [/home/welcome.wav]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1506 recover-seconds [300]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1512 recover-auto [true]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1519 noanswer-to-ready [true]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1533 auto-answer [true]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1541 video-codecs [PCMA,H264]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1547 debug [true]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1563 asr-str [dsr $1 ab]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1577 local-ip [10.0.0.21]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:1583 output sql string [true]

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:2830 license file:/etc/nway/acd_license.txt

2021-06-30 10:50:16.581741 [DEBUG] mod_nwayacd.c:2831 log file path:/opt/fsgui/mod_log

2021-06-30 10:50:16.581741 [NOTICE] mod_nwayacd.c:2846 授权通道数:200

2021-06-30 10:50:16.601729 [DEBUG] mod_nwayacd.c:242 setting database socket send & recv option 5 seconds

2021-06-30 10:50:16.601729 [DEBUG] mod_nwayacd.c:2910 module nway acd loaded

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:269 Adding Application 'nwayacd'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:269 Adding Application 'nway_bridge'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:269 Adding Application 'nwaycallout'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nwayacd'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_login'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_logout'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_busy'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_ready'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_list_exts'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_add_ext'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_rm_ext'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_set_reged_ext'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_set_unreg_ext'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_set_ext_jobnumber'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_add_group'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_list_groups'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_rm_group'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_set_ring_group'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nwayacd_version'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nwayacd_transfer'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_uuid_hold'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_threeway'

2021-06-30 10:50:16.601729 [NOTICE] switch_loadable_module.c:315 Adding API Function 'nway_uuid_unhold'

```

application描述

nwayacd

此为排队机的核心应用，调用方式为：nwayacd 110,后边110为组名称,如果在dialplan文件中配置，则配为如下：

xml <action application="nwayacd" data="110"/>

在排队过程中以及座席相关的事件等为以下,附1为nwayacd的相关代码，可作为参考：

主线程推送

当有呼入时，会推送一个入队的消息，也就是说，不管有无空闲座席都会先进队列

  ////////push_queue_event(nway_acd->caller_id_number,nway_acd->group_name,"",uuid,QUEUE_ADD);

    Event-Subclass: nwayacd%3A%3Aqueue
    Event-Name: CUSTOM
    Core-UUID: 69bba2f6-d2f9-11eb-9937-fdc7c1737958
    FreeSWITCH-Hostname: lihao.nway
    FreeSWITCH-Switchname: lihao.nway
    FreeSWITCH-IPv4: 10.0.0.21
    FreeSWITCH-IPv6: %3A%3A1
    Event-Date-Local: 2021-06-30%2017%3A48%3A21
    Event-Date-GMT: Wed,%2030%20Jun%202021%2009%3A48%3A21%20GMT
    Event-Date-Timestamp: 1625046501361727
    Event-Calling-File: mod_nwayacd.c
    Event-Calling-Function: push_queue_event
    Event-Calling-Line-Number: 857
    Event-Sequence: 83635064
    nway_queue_caller: 13951410223
    nway_queue_uuid: 4e12646e-d988-11eb-beed-fdc7c1737958
    nway_queue_group: 120
    nway_queue_operate: nway_queue_add
    nway_status_time: 1625046501

当在主叫挂机时，不论是不是被座席接听过去会发一个出队的消息，如果有空闲座席会多送一次，因为送给座席了后会推一个从队列中remove的消息

```c //////push_queue_event(nway_acd->caller_id_number,nway_acd->group_name,"",uuid,QUEUE_RM);

```

Event-Name: CUSTOM
Core-UUID: 69bba2f6-d2f9-11eb-9937-fdc7c1737958
FreeSWITCH-Hostname: lihao.nway
FreeSWITCH-Switchname: lihao.nway
FreeSWITCH-IPv4: 10.0.0.21
FreeSWITCH-IPv6: %3A%3A1
Event-Date-Local: 2021-06-30%2017%3A48%3A23
Event-Date-GMT: Wed,%2030%20Jun%202021%2009%3A48%3A23%20GMT
Event-Date-Timestamp: 1625046503261742
Event-Calling-File: mod_nwayacd.c
Event-Calling-Function: push_queue_event
Event-Calling-Line-Number: 857
Event-Sequence: 83635257
nway_queue_caller: 13999566057
nway_queue_uuid: 4b6d172c-d988-11eb-be85-fdc7c1737958
nway_queue_group: 120
nway_queue_operate: nway_queue_remove
nway_status_time: 1625046503

在检测空闲座席时，如果是未接听手动转给其它座席，则会推送

```c //push_event(nway_acd->uuid,nway_acd->caller_id_number,nway_acd->group_name,nway_acd->agent_number,TRANSFERED,nway_acd->transfer_times);

```

Event-Subclass: nwayacd%3A%3Ainfo
Event-Name: CUSTOM
Core-UUID: 69bba2f6-d2f9-11eb-9937-fdc7c1737958
FreeSWITCH-Hostname: lihao.nway
FreeSWITCH-Switchname: lihao.nway
FreeSWITCH-IPv4: 10.0.0.21
FreeSWITCH-IPv6: %3A%3A1
Event-Date-Local: 2021-06-30%2017%3A30%3A48
Event-Date-GMT: Wed,%2030%20Jun%202021%2009%3A30%3A48%20GMT
Event-Date-Timestamp: 1625045448521793
Event-Calling-File: mod_nwayacd.c
Event-Calling-Function: push_event
Event-Calling-Line-Number: 827
Event-Sequence: 83511267
nway_callin: 13963159646
nway_callout: 1002
nway_group: 120
nway_callstatus: transfered
nway_caller_uuid: da41f718-d985-11eb-a64f-fdc7c1737958
nway_queue_time: 1625045448
nway_transfer_times: 1

当有空闲座席时，要呼叫空闲座席时，会推送

```c ///push_queue_event(nway_acd->caller_id_number,nway_acd->group_name,ext,uuid,QUEUE_RM);

```

Event-Subclass: nwayacd%3A%3Aqueue
Event-Name: CUSTOM
Core-UUID: 69bba2f6-d2f9-11eb-9937-fdc7c1737958
FreeSWITCH-Hostname: lihao.nway
FreeSWITCH-Switchname: lihao.nway
FreeSWITCH-IPv4: 10.0.0.21
FreeSWITCH-IPv6: %3A%3A1
Event-Date-Local: 2021-06-30%2017%3A48%3A23
Event-Date-GMT: Wed,%2030%20Jun%202021%2009%3A48%3A23%20GMT
Event-Date-Timestamp: 1625046503261742
Event-Calling-File: mod_nwayacd.c
Event-Calling-Function: push_queue_event
Event-Calling-Line-Number: 857
Event-Sequence: 83635257
nway_queue_caller: 13999566057
nway_queue_uuid: 4b6d172c-d988-11eb-be85-fdc7c1737958
nway_queue_group: 120
nway_queue_operate: nway_queue_remove
nway_status_time: 1625046503

呼叫线程推送

接着会推送

c //push_event(nway_acd->uuid,nway_acd->caller_id_number,nway_acd->group_name,nway_acd->agent_number,CALLOUT,nway_acd->transfer_times);

Event-Subclass: nwayacd%3A%3Ainfo Event-Name: CUSTOM Core-UUID: 69bba2f6-d2f9-11eb-9937-fdc7c1737958 FreeSWITCH-Hostname: lihao.nway FreeSWITCH-Switchname: lihao.nway FreeSWITCH-IPv4: 10.0.0.21 FreeSWITCH-IPv6: %3A%3A1 Event-Date-Local: 2021-06-30%2017%3A30%3A48 Event-Date-GMT: Wed,%2030%20Jun%202021%2009%3A30%3A48%20GMT Event-Date-Timestamp: 1625045448521793 Event-Calling-File: mod_nwayacd.c Event-Calling-Function: push_event Event-Calling-Line-Number: 827 Event-Sequence: 83511267 nway_callin: 13963159646 nway_callout: 1002 nway_group: 120 nway_callstatus: callout nway_caller_uuid: da41f718-d985-11eb-a64f-fdc7c1737958 nway_queue_time: 1625045448 nway_transfer_times: 1

呼座席呼不通时

当呼叫呼不通时，如果是主叫挂

 //push_event(nway_acd->uuid,nway_acd->caller_id_number,nway_acd->group_name,nway_acd->agent_number,CALLIN_HANGUP,1);

Event-Subclass: nwayacd%3A%3Ainfo
Event-Name: CUSTOM
Core-UUID: 69bba2f6-d2f9-11eb-9937-fdc7c1737958
FreeSWITCH-Hostname: lihao.nway
FreeSWITCH-Switchname: lihao.nway
FreeSWITCH-IPv4: 10.0.0.21
FreeSWITCH-IPv6: %3A%3A1
Event-Date-Local: 2021-06-30%2017%3A30%3A54
Event-Date-GMT: Wed,%2030%20Jun%202021%2009%3A30%3A54%20GMT
Event-Date-Timestamp: 1625045454741733
Event-Calling-File: mod_nwayacd.c
Event-Calling-Function: push_event
Event-Calling-Line-Number: 827
Event-Sequence: 83511997
nway_callin: 13920502669
nway_callout: 1003
nway_group: 120
nway_callstatus: callin_hangup
nway_caller_uuid: daa9efee-d985-11eb-a667-fdc7c1737958
nway_queue_time: 1625045454
nway_transfer_times: 1

被叫挂

c //push_event(nway_acd->uuid,nway_acd->caller_id_number,nway_acd->group_name,nway_acd->agent_number,NOANSWER,nway_acd->transfer_times);

Event-Subclass: nwayacd%3A%3Ainfo
Event-Name: CUSTOM
Core-UUID: 69bba2f6-d2f9-11eb-9937-fdc7c1737958
FreeSWITCH-Hostname: lihao.nway
FreeSWITCH-Switchname: lihao.nway
FreeSWITCH-IPv4: 10.0.0.21
FreeSWITCH-IPv6: %3A%3A1
Event-Date-Local: 2021-06-30%2017%3A30%3A54
Event-Date-GMT: Wed,%2030%20Jun%202021%2009%3A30%3A54%20GMT
Event-Date-Timestamp: 1625045454741733
Event-Calling-File: mod_nwayacd.c
Event-Calling-Function: push_event
Event-Calling-Line-Number: 827
Event-Sequence: 83511997
nway_callin: 13920502669
nway_callout: 1003
nway_group: 120
nway_callstatus: noanswer
nway_caller_uuid: daa9efee-d985-11eb-a667-fdc7c1737958
nway_queue_time: 1625045454
nway_transfer_times: 1

同时再次将来电加入到队列中，等待主处理线程再次处理

c //push_queue_event(nway_acd->caller_id_number,nway_acd->group_name,"",nway_acd->uuid,QUEUE_ADD); Event-Subclass: nwayacd%3A%3AqueueEvent-Name: CUSTOMCore-UUID: 69bba2f6-d2f9-11eb-9937-fdc7c1737958FreeSWITCH-Hostname: lihao.nwayFreeSWITCH-Switchname: lihao.nwayFreeSWITCH-IPv4: 10.0.0.21FreeSWITCH-IPv6: %3A%3A1Event-Date-Local: 2021-06-30%2017%3A48%3A23Event-Date-GMT: Wed,%2030%20Jun%202021%2009%3A48%3A23%20GMTEvent-Date-Timestamp: 1625046503401729Event-Calling-File: mod_nwayacd.cEvent-Calling-Function: push_queue_eventEvent-Calling-Line-Number: 857Event-Sequence: 83635308nway_queue_caller: 13954161425nway_queue_uuid: 4f4b9a62-d988-11eb-bf11-fdc7c1737958nway_queue_group: 120nway_queue_operate: nway_queue_addnway_status_time: 1625046503

座席呼通时

在这里会按配置的分机报不报工号而决定报工号的事，同时推消息

//push_event(nway_acd->uuid,nway_acd->caller_id_number,nway_acd->group_name,nway_acd->agent_number,ANSWERED,nway_acd->transfer_times);


Event-Subclass: nwayacd%3A%3Ainfo
Event-Name: CUSTOM
Core-UUID: 69bba2f6-d2f9-11eb-9937-fdc7c1737958
FreeSWITCH-Hostname: lihao.nway
FreeSWITCH-Switchname: lihao.nway
FreeSWITCH-IPv4: 10.0.0.21
FreeSWITCH-IPv6: %3A%3A1
Event-Date-Local: 2021-06-30%2017%3A30%3A48
Event-Date-GMT: Wed,%2030%20Jun%202021%2009%3A30%3A48%20GMT
Event-Date-Timestamp: 1625045448901798
Event-Calling-File: mod_nwayacd.c
Event-Calling-Function: push_event
Event-Calling-Line-Number: 827
Event-Sequence: 83511306
nway_callin: 13963159646
nway_callout: 1002
nway_group: 120
nway_callstatus: answered
nway_caller_uuid: da41f718-d985-11eb-a64f-fdc7c1737958
nway_queue_time: 1625045448
nway_transfer_times: 1

座席挂机时

 //push_event(nway_acd->uuid,nway_acd->caller_id_number,nway_acd->group_name,nway_acd->agent_number,HANGUP,nway_acd->transfer_times);


  Event-Subclass: nwayacd%3A%3Ainfo
  Event-Name: CUSTOM
  Core-UUID: 69bba2f6-d2f9-11eb-9937-fdc7c1737958
  FreeSWITCH-Hostname: lihao.nway
  FreeSWITCH-Switchname: lihao.nway
  FreeSWITCH-IPv4: 10.0.0.21
  FreeSWITCH-IPv6: %3A%3A1
  Event-Date-Local: 2021-06-30%2017%3A30%3A54
  Event-Date-GMT: Wed,%2030%20Jun%202021%2009%3A30%3A54%20GMT
  Event-Date-Timestamp: 1625045454501765
  Event-Calling-File: mod_nwayacd.c
  Event-Calling-Function: push_event
  Event-Calling-Line-Number: 827
  Event-Sequence: 83511835
  nway_callin: 13915987797
  nway_callout: 1003
  nway_group: 120
  nway_callstatus: hangup
  nway_caller_uuid: da0df95e-d985-11eb-a649-fdc7c1737958
  nway_queue_time: 1625045454
  nway_transfer_times: 1

nway_bridge

自动将当前的channel和某个uuid的channel进行桥接

xml <action application="nway_bridge" data="uuid"/>

nwaycallout

通过这个app将进行外呼简单化

nwaycallout

xml <extension name="nwaycallout"> <condition field="destination_number" expression="^(.*)$"> <action application="nwaycallout" data="$0 test $0"/> </condition></extension>

api描述

nwayacd 排队

nwayacd uuid group_number

在fs_cli中

nwayacd c6571e56-498e-458b-bb8d-d56867b48253 110

如果是通过esl连接，则需要按如下调用

bgapi nwayacd c6571e56-498e-458b-bb8d-d56867b48253 110

nway_list_groups 列出所有组

nway_add_group 添加组

通过esl添加一个组

nway_add_group group mode

bgapi nway_add_group 110 4

mode说明:

0,sequence;

1,random;

2,crycle;

3,remember+0;

4,remember+1;

5,remember+2;

nway_set_ring_group 设置组铃声

配置这个座席组特有的一些铃声

nway_set_ring_group group welcome_ring blacklist_ring busy_ring transfer_ring

bgapi nway_set_ring_group 110 /nway/welcome.wav /nway/black.wav /nway/busy.wav /nway/transfer.wav

nway_rm_group 删除组

删除某一个组

nway_rm_group group_number

bgapi nway_rm_group 110

nwayacd_version 排队机版本

输出当前nwayacd的版本

nway_list_exts 列出所有分机及状态

列出所有的分机及状态，建议座席不忙时用

nway_add_ext 添加座席分机

通过esl添加一个分机帐号

nway_add_ext extension password

nway_add_ext 2003 1234

nway_set_ext_jobnumber 设置工号

通过esl为某分机设定个工号，可以按默认配置文件播放工号

nway_set_ext_jobnumber extension jobnumber use

nway_set_ext_jobnumber 1000 1234 true

nway_set_reged_ext 设置座席分机为已注册

将某个分机置为已注册

nway_set_reged_ext 2003

nway_set_unreg_ext 设置座席分机为未注册

将某个分机置为未注册

nway_set_unreg_ext 2003

nway_rm_ext 删除分机

通过esl删除一个存于数据库的分机

nway_rm_ext 2003

nwayacd_transfer 呼叫转移

在排队时，如果当前座席顾不上处理该来电，则通过此接口

nwayacd_transfer [uuid] [extension]

nwayacd_transfer c6571e56-498e-458b-bb8d-d56867b48253 1002

nway_login 上线

将某个座席号码加入到多个组中，相当于登录或迁入或上线

nway_login extension group_list

nway_login 1000 120,119,110

nway_logout 下线

将某个座席离席或下线或迁出

nway_logout extension

nway_logout 1000

nway_busy 置忙

将座席置忙

nway_busy extension

nway_busy 1000

nway_ready 置闲

将座席置闲

nway_ready extension

nway_ready 1000

nway_uuid_hold

hold主叫，但座席能听到座席的声音

nway_uuid_hold uuid

nway_uuid_unhold

unhold主叫，让座席和来电正常通话

nway_uuid_unhold uuid

nway_threeway 三方通话

三方通话

nway_threeway [uuid] phone gateway

nway_uuid_hold uuid 018621575908 gw1

安装

postgresql 12.7

先用 psql -U postgres -h 目录ip 登录到对应的postgresql上，然后创建数据库

#create database nwaycc;

#\q #退出pg 执行以下的命令

psql -U postgres -W -d nwaycc -f nwayccxxx.sql -h 目标ip

手工编译参考附2

FreeSWITCH1.4.26

将宁卫的freeswitchxxx.rpm或freeswitchxxx.tar.gz进行rpm -hiv freeswitch.rpm或tar zxvf freeswitchxxx.tar.gz /usr/local

nwayacd模块

cp nwayacd.so /usr/local/freeswitch/mod/. && cp libnway_auth_lib.so /usr/local/freeswitch/lib/. && cp nwayacd.conf.xml /usr/local/freeswitch/conf/autoload_configs/. 修改这里的数据库连接部分即可，然后运行 fs_cli -x "reload mod_nwayacd"

附1 nwayacd事件代码参考

常量定义

仅作为参考，如果不懂c/c++可以跳过这段代码

c //event field name#define AGENT_INFO "nwayacd::info" #define CALLIN "callin"#define AGENT_CALLIN "nway_callin"#define AGENT_CALLOUT "nway_callout"#define AGENT_GROUP "nway_group"#define AGENT_STATUS "nway_callstatus"#define NWAY_TIME "nway_status_time"#define NWAY_UUID "nway_caller_uuid"//event status#define CALLOUT "callout" //呼出#define ANSWERED "answered"#define NOANSWER "noanswer"#define HANGUP "hangup"#define CALLIN_HANGUP "callin_hangup"#define TRANSFERED "transfered"// queue#define QUEUE_INFO "nwayacd::queue"#define QUEUE_ADD "nway_queue_add"#define QUEUE_RM "nway_queue_remove"#define QUEUE_OPERATE "nway_queue_operate"#define QUEUE_CALLER "nway_queue_caller"#define QUEUE_UUID "nway_queue_uuid"#define QUEUE_EXTENSION "nway_queue_extension"#define QUEUE_TIME "nway_queue_time"#define QUEUE_GROUP "nway_queue_group"//channel variable define#define VAR_NWAY_ACD "nway_acd"#define VAR_CALLOUT_EXTENSION "nway_called_extension"//agent status#define AGENT_OPT_INFO "nwayacd::agent"#define AGENT_OPT_LOGIN "nway_agent_login"#define AGENT_OPT_LOGOUT "nway_agent_logout"#define AGENT_OPT_BUSY "nway_agent_busy"#define AGENT_OPT_READY "nway_agent_ready"#define AGENT_OPT_EXT "nway_agent_extension"#define AGENT_OPT_STATUS "nway_agent_status"#define NWAY_TRANSFER "nway_transfer_ext"

推送消息函数如下,仅作为参考，如果不懂c/c++可以跳过这段代码:

c static void push_event(const char* uuid,const char* caller,const char* group_number,const char* extension,const char* status,int times){ switch_event_t *event; if (switch_event_create_subclass(&event, SWITCH_EVENT_CUSTOM, AGENT_INFO) == SWITCH_STATUS_SUCCESS) { switch_time_t nway_time = switch_micro_time_now() / 1000000; switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, AGENT_CALLIN, caller); switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, AGENT_CALLOUT, extension); switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, AGENT_GROUP, group_number); switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, AGENT_STATUS,status); switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, NWAY_UUID,uuid); switch_event_add_header(event, SWITCH_STACK_BOTTOM, QUEUE_TIME, "%" SWITCH_TIME_T_FMT, nway_time); switch_event_add_header(event, SWITCH_STACK_BOTTOM, "nway_transfer_times", "%d", times); switch_event_fire(&event); }}//座席上线、下线、置忙、置闲、通话中、空闲等事件static void push_agent_event(const char* extension,const char* status){ switch_event_t *event; if (switch_event_create_subclass(&event, SWITCH_EVENT_CUSTOM, AGENT_OPT_INFO) == SWITCH_STATUS_SUCCESS) { switch_time_t nway_time = switch_micro_time_now() / 1000000; switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, AGENT_OPT_EXT, extension); switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, AGENT_OPT_STATUS,status); switch_event_add_header(event, SWITCH_STACK_BOTTOM, QUEUE_TIME, "%" SWITCH_TIME_T_FMT, nway_time); switch_event_fire(&event); }}static void push_queue_event(const char* caller,const char* group_number,const char* extension,const char* uuid,const char* status){ switch_event_t *event; if (switch_event_create_subclass(&event, SWITCH_EVENT_CUSTOM, QUEUE_INFO) == SWITCH_STATUS_SUCCESS) { switch_time_t nway_time = switch_micro_time_now() / 1000000; switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, QUEUE_CALLER, caller); switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, QUEUE_EXTENSION, extension); switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, QUEUE_UUID, uuid); switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, QUEUE_GROUP, group_number); switch_event_add_header_string(event, SWITCH_STACK_BOTTOM, QUEUE_OPERATE,status); switch_event_add_header(event, SWITCH_STACK_BOTTOM, NWAY_TIME, "%" SWITCH_TIME_T_FMT, nway_time); switch_event_fire(&event); }}

附2 postgresql12.7 手工编译

CentOS 6.3 Minimal 源码安装 PostgreSQL 9.2.3

环境：CentOS 6.3 最小化缺省安装，配置好网卡。

安装PostgreSQL前，确认Internet连接正常，以便下载安装文件。

先使用 yum -y update 指令升级系统到最新版本。

本安装将PostgreSQL的数据文件与执行文件分离，如果你打算设置到不同的路径，注意修改对应的执行命令和数据库初始化脚本。

＃修改防火墙设置，打开5432端口 vi /etc/sysconfig/iptables -A INPUT -m state --state NEW -m tcp -p tcp --dport 5432 -j ACCEPT

＃重启防火墙使新设置生效 service iptables restart

＃新增用户组 groupadd postgres

＃新增用户 useradd postgres -g postgres

＃新建数据库执行文件目录 mkdir -p /usr/local/pgsql

＃新建数据库数据文件目录 mkdir -p /db/pgsql/data

＃修改目录拥有者 chown -R postgres /usr/local/pgsql/.

chown -R postgres /db/pgsql/data/

＃编辑PATH搜索路径 vi /etc/profile Append these 2 lines to the end of the file: PATH=/usr/local/pgsql/bin:$PATH export PATH

＃生效PATH搜索路径 source /etc/profile

＃安装编译源码所需的工具和库 yum -y install wget gcc readline-devel zlib-devel make

debian apt-get install zlibc libghc-zlib-dev libzlcore-dev gcc make git automake libreadline-dev

＃进入源码压缩包下载目录 cd /usr/src

＃下载源码压缩包 wget https://ftp.postgresql.org/pub/source/v12.7/postgresql-12.7.tar.gz

＃解压缩源码包 tar zxvf ./postgresql-12.7.tar.gz

＃进入解压缩源码目录 cd ./postgresql-12.7

＃执行源码编译配置脚本 ./configure

＃编译源码 make

＃安装 make install

＃变更登录用户 su - postgres

＃执行数据库初始化脚本 /usr/local/pgsql/bin/initdb --encoding=utf8 -D /db/pgsql/data

＃退出变更登录 exit

＃复制PostgreSQL执行脚本

以下路径中的postgresql-12.7替换为真实的路径

cp /usr/src/postgresql-12.7/contrib/start-scripts/linux /etc/init.d/postgresql

＃增加执行权限 chmod +x /etc/init.d/postgresql

＃编辑PostgreSQL执行脚本，指定数据库文件目录 vi /etc/init.d/postgresql PGDATA="/db/pgsql/data"

＃编辑配置文件，配置可访问数据库的网络地址 (注意别忘了去掉#listen_addresses=前面的#)

vi /db/pgsql/data/postgresql.conf listen_addresses = '*'

＃启动PostgreSQL服务 service postgresql start

＃以postgres用户登录数据库，修改postgres用户的数据库密码 psql -U postgres postgres=# ALTER USER postgres PASSWORD 'Nway2017'; postgres=# \q

退出pg登录

exit

＃编辑配置文件，设置密码md5验证 vi /db/pgsql/data/pg_hba.conf

"local" is for Unix domain socket connections only

local all all md5

IPv4 local connections:

host all all 127.0.0.1/32 trust

host all all 0.0.0.0/0 md5

＃重启数据库服务 service postgresql restart

debian下需要安装 chkconfig工具

设置开机自动启动服务

chkconfig postgresql on

配置LD_LIBRARY_PATH

vi /etc/profile

LD_LIBRARY_PATH=$LD_LIBRARY_PATH:/usr/local/pgsql/lib export LD_LIBRARY_PATH

C_INCLUDE_PATH=$C_INCLUDE_PATH:/usr/local/pgsql/include export C_INCLUDE_PATH

source /etc/profile

上海老李，QQ:1354608370，FreeSWITCH QQ群：

直接使用Nwayacd排队机的方法及postgresql12.7编译

简述

加载模块

配置文件

加载过程

application描述

nwayacd

主线程推送

呼叫线程推送

呼座席呼不通时

座席呼通时

nway_bridge

nwaycallout

api描述

nwayacd 排队

nway_list_groups 列出所有组

nway_add_group 添加组

nway_set_ring_group 设置组铃声

nway_rm_group 删除组

nwayacd_version 排队机版本

nway_list_exts 列出所有分机及状态

nway_add_ext 添加座席分机

nway_set_ext_jobnumber 设置工号

nway_set_reged_ext 设置座席分机为已注册

nway_set_unreg_ext 设置座席分机为未注册

nway_rm_ext 删除分机

nwayacd_transfer 呼叫转移

nway_login 上线

nway_logout 下线

nway_busy 置忙

nway_ready 置闲

nway_uuid_hold

nway_uuid_unhold

nway_threeway 三方通话

安装

postgresql 12.7

FreeSWITCH1.4.26

nwayacd模块

附1 nwayacd事件代码参考

常量定义

附2 postgresql12.7 手工编译

以下路径中的postgresql-12.7替换为真实的路径

退出pg登录

host all all 127.0.0.1/32 trust

debian下需要安装 chkconfig工具

配置LD_LIBRARY_PATH